Whether you’re online shopping, dealing with your bank or utilising IT consultancy services, the chances are you’ll have found yourself conversing with a customer service assistant at one point or another. That said, customer service is no longer just about resolving issues; it’s about creating meaningful connections and delivering exceptional experiences. As technology advances, artificial intelligence (AI) is becoming a game-changer in how businesses interact with their customers. From chatbots to predictive analytics, AI is helping companies provide faster, smarter and more personalised support.
The conversation around AI often highlights its potential to drive efficiency and deliver high-quality products. However, even the largest companies are fumbling with implementation and presentation. One notable example is Google, whose AI chatbot was found to spout lies and misinformation.
With 29% of business conducted online, small and medium-sized businesses (SMEs) face a growing challenge: cyber threats are becoming smarter and more dangerous. The days when a simple antivirus program could keep your systems safe are long gone. Now, attackers use sophisticated techniques to target business endpoints, such as computers, tablets and mobile phones.
