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24/7 Managed IT Support in Cardiff

Your IT Services In Safe Hands

At EvolvIT, we’re proud to deliver fully managed IT support, tailored to the unique needs of Cardiff’s SMEs, professional services, charities and industries. From the get-go, we offer fixed-price support contracts that provide complete peace of mind, no surprise invoices, no hidden fees.

Our proactive approach ensures your systems stay secure, stable and supported around the clock, whether you’re a growing startup in the Bay, a legal firm in the city centre or a healthcare provider in Pontcanna.

With decades of experience and a proven track record across South Wales, we’re confident in our ability to keep your business ahead of the competition with cutting-edge technology and support.

Why Choose EvolvIT

Customer service that cares

We’re not a call centre. We’re a dedicated team of IT professionals who take the time to understand your business. Based just a short hop from Cardiff, we deliver fast, friendly and responsive support with a personal touch.

Bespoke IT strategy & consultancy

Cardiff has changed a lot over the years and the chances are, your business has too. We work closely with you to build a customised IT roadmap that supports your goals, streamlines your workflows and adapts as you scale. No off-the-shelf fixes, just smart, strategic guidance.

Technical Expertise Across Industries

From professional services in Cathedral Road to manufacturers on the outskirts of the city, we’ve helped a wide range of Cardiff businesses modernise their IT. Whether you need cloud migration, complex infrastructure support or server optimisation, we bring decades of hands-on experience to every challenge.

Security-First Approach to IT Support

We build multi-layered cyber defences to keep your data safe and your operations compliant. From threat monitoring to employee training, EvolvIT covers all bases of cybersecurity.

24/7 IT engineer support

IT problems rarely stick to office hours. That’s why our support covers you 24/7. Our engineers are always on call to respond to critical issues, with rapid response options for businesses across Cardiff and South Wales.

We’re Cardiff locals

With strong ties to the South West and Wales, we understand what makes Cardiff’s economy tick. Whether you’re in tech, education, legal or healthcare, our team knows the pressures local organisations face and we’re here to help you meet them head-on.

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What IT Services Do We Offer

Up-to-Date 24/7 Assistance

Our support never sleeps and neither does our tech. EvolvIT delivers 24/7 assistance powered by the latest monitoring tools and management platforms, ensuring faster resolutions and seamless system performance.

Cutting-Edge Onsite IT Support

We combine traditional onsite support with the latest and greatest diagnostics and tools. Whether it’s hardware installation or network troubleshooting, our engineers bring the latest solutions directly to your door.

Real-Time Remote Monitoring

Using up-to-the-minute monitoring platforms, we keep constant watch over your systems. Issues are detected and resolved before they escalate, helping your business avoid downtime and stay productive.

Bespoke backup & disaster recovery

Our backup and disaster recovery services use the latest cloud and hybrid technologies to safeguard your data. Restore critical systems quickly with minimal disruption, no matter the emergency.

Smart Device Support & New Equipment

Stay ahead with modern devices that are configured, supported and maintained by EvolvIT. From PCs to mobile tech, we help you choose and manage the right tools for the job

Secure, Modern Domain & Web Hosting

Our hosting services are built on robust, modern infrastructure. From domain management to web hosting, you get secure, scalable solutions that grow with your business.

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How it works

Switching your IT support to EvolvIT is straightforward, we’re here to ensure the process is smooth, stress-free and tailored to your business.

We begin with a comprehensive audit of your existing IT environment. This helps us identify vulnerabilities, inefficiencies and opportunities to improve. Whether you’re transitioning from another provider or moving from internal support, our team handles the technical handover discreetly and efficiently to avoid any disruption to your operations.

Every EvolvIT client in Cardiff receives a dedicated account manager, your single point of contact for all things IT. From rapid issue resolution to long-term strategy planning, they’re here to support your team and drive your technology forward.

Our pricing is clear and transparent. We bill per device with no hidden extras, so you’ll always know exactly what to expect. And because we believe in proactive support, on-site visits, repairs and maintenance are all included in your service, not added as costly extras.

With EvolvIT, you don’t just get an IT provider. You gain a strategic partner invested in the long-term success of your business.

Find out more

What Our Clients Say

EvolvIT

4.8 38 reviews

Lorraine Logan ★★★★★ a year ago
We have enjoyed an excellent service from EvolvIT for 13 years now. Our queries are responded to quickly and efficiently, the team are easy to deal with and are always very helpful.
We have yet to come up with something they cannot resolve … More which is very reassuring and we highly recommend them.
We are very happy with EvolvIT and have no plans to go anywhere else for our IT Support.
Anna Coverdale ★★★★★ a year ago
We have been customers of EvolvIT for over 6 years now. Their team are able to respond to any issues we have in an efficient & professional manner. They are a pleasure to work with and I would definitely recommend using EvolvIT for … More your IT support.
Amber Janney ★★★★★ a year ago
EvolvIT have provided our IT support for nearly 3 years, the team are very knowledge and extremely helpful. They are very quick to respond raised tickets and get issues resolved. Last year they installed our new server as our old one was … More at end of life, from the initial meeting explaining options available to the change over day everything ran smoothly and the team kept me update through our of the progress.
Adam Rohan ★★★★★ a year ago
EvolvIT continue to provide a fantastic managed IT service to my company. The team helped us with all our IT demands when we were setting up, and have continued to support us ever since. Always able to get through to the support team quickly, … More and queries are rapidly resolved. A very reliable company, and Dave Harding is a great account manager. I can fully recommend EvolvIT to anybody looking to take the stress out of business IT!
Darren Clapp ★★★★★ a year ago
Evolve IT have managed our support across 3 of my companies for the last 2 years. The IT support is very responsive, and must emphasise the senior level of the company seem very knowledgeable when it comes to complicated issues and set … More up technicalities. Happy to recommend Evolve IT and their IT Services.

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Case Study: Migration to Azure based AD

In 2025 it is rare to have a small to medium sized business with an on-premise server. Cloud-based systems have taken over — but this shift brings a common challenge: user authentication.

Traditionally, with a local Active Directory (AD) server, users could log in securely, access resources based on their permissions and work within a tightly managed, admin-free environment. Without an onsite server, businesses often lose that central control over passwords, permissions, and security policies.

At EvolvIT, we offer two reliable solutions:

Azure AD via Microsoft 365
We configure Azure Active Directory using your existing Microsoft 365 licences. Devices connect to this cloud-based ‘domain’ just like a traditional one, allowing for centralised logins, seamless access to emails, data, and shared security policies—all managed through one account.
Hosted Server in Our UK Datacentre
For clients needing more control or support for systems like SQL databases, we offer a hosted server setup in our South West datacentre. Linked via a secure site-to-site VPN, it functions just like a local server—only with added cloud benefits like redundancy and failover.

Every business has different needs. Get in touch and we’ll help design the right setup for your IT systems—balancing flexibility, control, and security.

Read the full study here View all case studies

Fully managed IT security for Cardiff businesses

Cybersecurity is a non-negotiable. At EvolvIT, we provide robust, multi-layered security as standard with every support package. Whether you’re a law firm in the city centre, a financial adviser in Roath, or a healthcare provider serving South Wales, we’ve got your back.

Security That Starts from Day One

We deploy enterprise-grade antivirus, antispam and firewall protections from the outset, ensuring your systems are secure from the get-go. Our security extends across all environments, whether your team works from the office, home, or the cloud.

Keeping Your Compliant

Cardiff businesses operating in regulated sectors face growing scrutiny around data protection. That’s why we help you meet essential standards like the UK GDPR and Cyber Essentials. With our support, you’ll reduce your risk exposure and build trust with your clients.

Trusted by Cardiff’s Regulated Industries

We have years of experience safeguarding organisations where data security is critical, including legal, healthcare, and education providers across Cardiff and South Wales. Using proven tools and best practices, we help you stay one step ahead of threats while maintaining compliance and continuity.

Always-On IT Support in Cardiff

In a world of hybrid and flexible working, IT issues can strike at any time, and waiting until the next business day just isn’t good enough. That’s why we offer true 24/7 support to Cardiff businesses, ensuring help is always within reach.

All our clients receive access to emergency support for critical issues, with our in-house monitoring systems running round the clock to detect and resolve problems before they impact your team. Whether it’s a network outage at midnight or a security alert over the weekend, we’re already on it.

For businesses needing even more direct access, we also offer a dedicated out-of-hours support line. It’s ideal for sectors like logistics, manufacturing or healthcare where downtime is not an option.

Dedicated out-of-hours number available on request. Not included in the standard VirtualIT contract.

FAQs

Why should I choose a local IT support provider in Cardiff?

As a Cardiff-based provider, we understand the local business landscape and infrastructure. We offer quicker response times, face-to-face service when needed, and the reassurance that help is just around the corner.

Can EvolvIT help my business move to Microsoft 365 or Google Workspace?

Yes. We handle the entire migration process, from setup and security to email and data transfer. Whether you’re a growing business in Cardiff Bay or a professional services firm in the city centre, we’ll ensure a smooth, disruption-free transition to the cloud.

How much does IT support typically cost?

Costs vary depending on your business size and service needs. Our pricing is simple and transparent, with support billed per device. There are no hidden charges, and every contract includes on-site visits, remote support and proactive maintenance. For a tailored quote, use our quick online quote calculator.

What makes EvolvIT support services different from other Cardiff IT companies?

We combine technical excellence with a down-to-earth, client-first approach. You get tailored solutions, 24/7 support and a local team that genuinely understands your sector and priorities. Many of our clients have been with us for years because we have become a true partner, not just a provider.

What are the key differences between managed IT support and ad-hoc IT support services?

Managed IT support is ongoing, proactive and includes everything from system monitoring to routine maintenance. Ad-hoc support is reactive and only covers problems when they arise. EvolvIT’s managed service helps prevent issues before they affect your business, saving time, stress and money.

How does IT support improve data security?

We use layered protection, including antivirus, firewalls, backups and live monitoring to keep your data safe. We also ensure your systems stay compliant with UK data protection standards, protecting your clients and your reputation.

How does EvolvIT handle disaster recovery and business continuity?

We design bespoke recovery plans for Cardiff businesses, including secure backups, failover systems and remote access solutions. And because we’re local, we can respond rapidly on-site if an emergency strikes, helping you get back to business without delay.

Evolvit Blog

What is the UK Data Protection and Digital Information Bill?

19th June 2025

The UK is ushering in a new era of data regulation with the introduction of the Data Protection and Digital Information (DPDI) Bill. Designed to modernise and streamline data protection in a post-Brexit landscape, the bill marks a departure from the EU’s GDPR framework, while still aiming to maintain a robust level of data privacy. For businesses, especially small and medium-sized enterprises (SMEs), understanding the implications of this legislation is critical to ensuring compliance and avoiding regulatory pitfalls.

Endpoint Protection: Top 10 Software Solutions to Safeguard Your Business

15th June 2025

Cybersecurity threats are no longer just a concern for large enterprises; they are also a concern for small and medium-sized enterprises. Today’s small businesses face an increasing number of cyber risks, often without the resources or in-house expertise to adequately protect themselves. With remote work, cloud-based tools and mobile devices now central to business operations, the number of endpoints, each representing a potential vulnerability has never been higher.

Focused blogger working on project at home

5 Essential Customer Relationship Management (CRM) Software for SMEs

11th June 2025

When it comes to growing a business, there’s no substitute for strong customer relationships. Whether you’re managing enquiries, nurturing leads or keeping in touch with long-term clients, staying organised is key. But it’s not always easy. As your customer base grows, the old ways of working – endless spreadsheets, disjointed emails and scribbled notes – quickly become unsustainable.

Outsourced IT Support

Here at Evolvit, we provide three levels of out of hours 24/7 support for our clients in Bristol, Cardiff and the South West.

Database Development

Tailormade business applications and websites using Filemaker, Drupal, PHP, MySQL, Javascript.

Business Connectivity

Quick and efficient internet connectivity for communication, transfer of large files, daily processes and operations.

Server Support

Installation, administration and optimisation of your company servers to accommodate all your business needs.

Network Support

Wired, wireless and VPN network design, installation and on-going support packages.

Computer Support

Computer setup and software installation to maintenance and troubleshooting. A bespoke support service that is with you every step of the way.

Office 365

Keep all your information centralised whilst maintaining ease of accessibility for your employees, across offices or even countries.

Data Backup

Ensure you can recover your data in the event of loss or deletion with our tailored data backup solution.

Disaster Recovery

Minimise disruption to your business operations in the event of unforeseen circumstances such as fires & floods.

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IT Support Cardiff