What is a Hosted Desktop?

A hosted desktop is a cloud based technology that allows you to run operating systems, applications, software, storage, and other functions of a physical desktop on a virtual machine.

How Does a Remote Hosted Desktop Work?

Remote hosted desktops use virtualisation technology to separate the desktop environment from physical computers, moving them instead to data centres or servers. 

These virtual desktops can be accessed using an Internet connection from “thin clients”, which are simple, diskless CPUs that can run remote hosted desktop sessions. Some examples include the Raspberry Pi or Dell’s Wyse models. Many modern smartphones and tablets can also capably support virtualised desktops. 

While the concept of virtual desktops sounds cutting-edge, even older devices can run sessions, thanks to the remote data centres shouldering the burden of storage and doing most of the heavy computational lifting. Broadband speed will be your only real hurdle to fast processing, but with the increasing availability of 5G, fibre connectivity, and the advent of Wi-Fi 6E, this shouldn’t be an insurmountable problem for most modern businesses.

Why Use a Remote Hosted Desktop?

Remote hosted desktop services afford businesses the ultimate freedom and flexibility to work from anywhere in the world. Grow your business, work on projects, and attend to problems whenever and wherever.

Virtualised desktop environments can also remove the exorbitant capital required to buy and maintain individual software licences and hardware. Migrating to cloud desktops can net savings upwards of 30%. Many thin clients cost less than half of what you would pay for a traditional desktop.

About our Remote Hosted Desktop Service

Our fully-managed remote hosted desktop services include an Application Server and Active Directory Server as standard. Options for SQL Servers, additional storage or more application servers our flexible plan can produce a custom configuration for you.

We also provide Thin Client Hardware, should you require it, which will be sent to you pre-configured for convenient plug-and-play use. Should you need a more customised setup, we can offer you bespoke options tailored to meet your office requirements.

Security

At Evolvit, we use state-of-the-art encryption and a multi-layer system that spans across two UK data centres, both of which are ISO 27001 certified to offer the best security and reliability for your business. Our main one is located in the heart of Bristol, with a second redundant site just outside of Newport. We use AES 128 and AES 256 encryption, which are impossible to break through brute force. Finally, traffic is filtered through separate firewalls at each location.

Compatibility

Our remote desktop solutions are accessible for Windows, Mac, tablets, and smartphone users.

Scalability

Every business requires different solutions, depending on its size, services, and target market. At Evolvit we offer a bespoke service, so we can create a network that will fit and scale with your business, whether for 10 or 100 users. All you need to do is let us know and we’ll make sure your remote desktop can adapt and scale when you need it to.

Support and Maintenance

With our team on your side, you don’t need to maintain your network on your own. Our service includes 24/7 monitoring and regular system updates. Our customer support team is always available for any issues you may encounter while you’re working. If you want to upgrade to our virtual IT support, we will attend to you onsite for servicing and hardware maintenance.

Reliability

Secure peace of mind for your business with Evolvit. Our two data centres in Bristol and Newport are programmed to replicate with each other as a fail-safe plan. In the event of an outage, the mirrored server can pick up the workload. Our platform has a 99.9% uptime guarantee.

Backup and Data Restoration

Work from anywhere in the world on virtually any device, safe in the knowledge that your data is safe and backed up automatically. Our rolling backups allow you to restore some or all of your files from any backups from the past 14 days. These backups are taken every night, so you can recover any data you might lose due to human error or cyberattacks. 

Why Choose a Hosted Desktop Service?

Hosted desktop solutions are powerful technologies that can save companies a significant amount of money in upfront capital and hardware maintenance and upkeep. However, the same savings can be undercut if you choose to host your virtual desktops internally. There is little to be gained from eliminating the costs and complexities of managing a fleet of physical desktops, only to create new challenges with in-house data centres.

Working with a service provider allows businesses to enjoy the same flexibility, scalability, and security of hosted servers without getting mired in management and maintenance issues. This way, organisations can put more focus on core business tasks and less on troubleshooting IT.

Ease of use is another reason to switch over to virtual desktops. A remote hosted desktop isn’t some complicated, foreign piece of software. It’s your apps, your programs, and your operating system, just made available on any device with an internet connection. Employees typically don’t need any additional training beyond how to log into the portal and sessions can be initiated or ended in seconds.

IT spend is notoriously hard to predict. It’s easy to overspend and underutilise. Choosing to work with a service provider means a set number at the end of every month. There’s more visibility into where the budget is going, since costs are itemised into services. Reducing or increasing capacity is a matter of talking to your service provider, so you no longer have to procure new equipment yourself, or figure out how to recycle or repurpose the same equipment if you need to scale down.

Is a Hosted Desktop Safe?

Generally, yes. But as with any cloud-based software, threats are ever existent. Remote hosted desktops in particular present a tempting target for cybercriminals.

The security of your setup against these threats will heavily rely on your service provider and the measures they put in place. Fortunately, there are a myriad of protective protocols that can be coded into your remote hosted desktop infrastructure, from multi-factor authentication and access tokens to unbreakable encryption. 

Virtual desktops are also more resilient against physical threats. Theft, device loss, and natural disasters are as considerable risks to data as malware. Remote hosted desktops do not store data locally. Sessions are protected by logins and can be arranged to terminate after a specific period of time, which means your network remains walled away should employees lose their phones or laptops. Data is kept in redundant, separate centres, which means that no flood, fire, or sudden power outage can wipe or corrupt your business data.

Benefits of Remote Hosted Desktop

Benefit of using Evolvit

Work Remotely

Moving the traditional desktop environment onto the cloud means you can work from anywhere, and on any compatible device. Productivity is no longer constrained to the office or tethered to hardware. Your Windows desktop lives on compatible laptops, tablets, even mobile phones. A remote hosted desktop also lets you hire from just about anywhere in the world. Expand your business and your talent pool by freeing your network from the tethers of office workstations.

Benefit of using Evolvit

Ease of Access

The only thing between your employees and their mission-critical files and software is an Internet connection. No more configuring systems for new employees, lugging around hefty hard drives, or coming into the office on a weekend just to attend to an urgent task. For large enterprises that span across multiple locations, employees can simply hop onto a computer or mobile device in any office and access the same files they need.

Benefit of using Evolvit

Backups

Data loss can be a death knell in a digital-first business world. Our data centres replicate across independent sites, ensuring you’re never risking your data by storing it in just one location. These sites are further backed up onto additional hardware every night; we can send copies of these backups to your own repository. These automatic, rolling backups minimise the risk of catastrophic data loss and let you initiate immediate data recovery when disaster strikes.

Benefit of using Evolvit

Decrease Costs

Managing hardware, software, and licenses for a single physical desktop can rack up to £1500-2000 a year in costs. Factor in the salary of a dedicated IT technician, and you’ve got a rather significant amount cutting into your profits. A remote hosted desktop not only takes costly maintenance off your list of responsibilities, but also allows you to control the amount you spend based on a per month or per user basis.

Benefit of using Evolvit

Easy Management

A centralised network means you have absolute control over your settings in-real time. You can grant or restrict access, as well as limit the data some users can access on their desktops without having to individually configure computers. This allows you to work with different teams and partners more securely. You can automatically roll out software and security updates for every employee, no matter if they’re on the other side of the world. No more unpatched devices leaving cracks in your system’s defences.

Benefit of using Evolvit

Professional IT Skills On-Demand

Virtualised servers allow your own IT specialists to focus more on growing the business, instead of troubleshooting desktops, rolling out security updates, and backing up data. You get a cadre of expert technicians regularly monitoring, updating, and patching your network, so you don’t have to worry about unknown gaps in security crippling operations. At Evolvit, we can even attend to installation needs and hardware problems on-site for clients who opt for our Virtual Support IT upgrade.

Benefit of using Evolvit

Reduces Your Carbon Footprint

On-premise data centres weigh heavily on your budget and your company’s total energy expenditure. Around 80% of a server’s operational costs can be attributed to the massive amounts of energy it needs to stay cool and running ‘round the clock. By renting computing resources from a virtual desktop provider, you only use what you really need. For some companies, that may only be 1/4th of what they would normally end up using when left to operate their own servers.

Remote Hosted Desktop Pricing

MONTHLY REQUIREMENT
BASE COST (3 Year Term) £45
Per user cost £14 per user
Remote Desktop as a Service (RDP) Included
Disaster Recovery Backups *** Included
Fully Managed Server with updates and patching Included
Latest Server OS at deployment Included
Server(s) replicated to second datacentre Included
Anti-Virus, updates and definitions Included
Accessible via Windows, Mac, Tablets and Phones Included
All Datacentres ISO 27001 Certified Included
Setup, Installation and data migration Included
50Gig data storage per user Included
Storage can be pooled together for all to use Included
99.9% uptime Included
Hardware and critical outage support Included
Full monitoring 24/7 of all servers and access Included
Upgrades to the latest server versions ** Included
ADDITIONAL ITEMS
Rolling 14 day backup for file recovery **** £5 per user
Application Server & SQL for 10 Users ***** £24 per user 10 users minimum
Additional SQL User Client Access License (CAL) £15 per user
Thin Client Hardware ****** £21 per user
Additional 10Gig storage (bespoke storage can be arranged) £1 per user All users must have the same storage limit
Virtual IT Support by Remote access, Telephone & Email * £10 per user
Virtual IT Support upgrade to include on site services and hardware maintenance Contact for further details
OFFICE 365 COSTS
Hosted Mailbox £3.8 Paid yearly in full (*12)
Full Office Suite (Excel, Word, Outlook, Access, Powerpoint) £7.9 Paid yearly in full (*12)
Hosted Mailbox and Full Office Suite (Excel, Word, Outlook, Access, Powerpoint) £9.4 Paid yearly in full (*12)
MIGRATION COSTS
On-premise Exchange to 365 £495 up to 50 users
Other email platform to 365 Contact for further details
Raw Data (excel, word docs etc) Included
Setup of users, permissions and security Included
Third Party Applications / CRM Contact for further details

* User support within the hours 8am – 6pm, Monday to Friday excluding bank holidays. Out of hours support can be provided, please contact for further information. Includes configuration of new users when required, if support is not included please provide EvolvIT with your IT managers contact details to allow us to grant administrative access.

** Should server operating systems need upgrading this can be done at the start of any 3-year agreement. Pricing may change if upgrades are required during an existing term or at the end of any 3-year agreement.

*** Disaster recovery backups are designed to recover server installations in the event of a total failure of the hardware or software. It is not designed for recovery of files in the event of user accident, virus encryption of data or other data loss.

**** Rolling backups can be used to restore any files (or all) of your companies’ data to any of the previous 14 days backups. Backups are taken overnight. These backups are the most commonly used for recovery of accidental data loss and recovering from encryption based viral attacks.

***** SQL installed on a second server and given 8 Gig of Ram. Bespoke options can be tailored to meet requirements, please contact us for more details.

****** Thin Client Hardware configured and sent to client for simple plug and play. These do not include monitors, keyboards or mice. If Virtual IT Support Upgrade is included, we will attend onsite to install.

Case Studies

bibic

Migrate from in House IT to EvolvIT

Moving away from an in house IT solution to an outsourced one

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bibic

Migration to 365

Migration to Cloud based solutions such as 365 and away from SBS.

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Plant-ex Ingredients Ltd

Migrating on premises servers to our Hosted solution.

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Project Maintenance

Project Maintenance

Small office network setup, computer support and broadband installation.

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