How Does VoIP & Cloud Telephony Work?

Voice Over Internet Protocol (VoIP) is a technology that enables you to make calls through the Internet and is distinct from traditional landlines, which transmits your voice through electrical pulses through wires. In contrast, VoIP works by converting the same signals into digital data packets that can be transmitted through the Internet.

Infrastructure-wise, landline and VoIP both use the same optic fibre or copper wire connections. VoIP uses a modern version of Private Branch Exchange (PBX), which are systems that negotiate internal or outgoing calls within the company, and connect the phones to outside lines. An IP PBX works in the same way, with the addition of support for devices on your network, such as routers, IP phones, and computers.

Benefits and Features of VoIP

VoIP adoption continues to rise, with already 115 million users globally. With landline use having plummeted in the UK by half since 2012 and BT planning to move their entire infrastructure towards VoIP by 2025, VoIP is not only a better standard for calls, but the next standard.

Traditional landlines are now outdated, especially as a tool for business, letting you do only two things: make and receive calls. The telecommunications needs of businesses have far outgrown what landlines can do. With video calls, conferencing calls, and analytics becoming a normal part of daily operations, VoIP is an essential tool for most businesses today.

Modern VoIP systems bring all of these features to the table, often at no additional cost, as opposed to traditional landlines that would charge extra for anything slightly more complicated than making and taking calls. This creates a unified, powerful communications hub for the entire office. Below are just a few common features of cloud-based telephony systems:

  • Caller ID: While landline phones do have Caller ID, it’s typically offered as a paid add-on. On IP phones, it’s a built-in functionality offered by many VoIP providers.
  • Call waiting: Call waiting is essential, especially for support lines. There will be times when agents need to put a caller on hold, whether to address another call or ask another department for assistance. VoIP systems let employees make these transitions seamlessly, improving the customer experience.
  • Voicemail: You’re not going to be able to stay on the phone 24/7, especially if you’re an SMB with limited manpower. Call forwarding ensures no important message falls through the cracks.
  • Call forwarding: With call forwarding, you don’t have to tell your customers to call another number. Transfers can be made instantly, whether the receiving party is just in the next cubicle, or halfway around the world.
  • Conferencing: Conference calls cut the time employees spend relaying information. While you can set up landline conference calls, the process is much more limited compared to the capabilities of VoIP telephone systems. Some offerings allow for sending files and up to 1,000 participants in a single call.
  • Call recording: Keeping a record of calls is important, for legal, service optimisation, or training purposes. Cloud-based telephony allows you to record calls with a simple press of a button, no additional hardware needed.

There’s also less setup and additional hardware required for using VoIP. Any device that can connect to the Internet can use a VoIP app.

How Does VoIP Help Businesses?

A VoIP system allows your business to communicate beyond the constraints of location and limited carrier minutes, subsequently expanding their market reach. An overseas call is typically charged by the minute, with higher rates. Made through cloud-based telephone systems, differences between local and overseas charges disappear, and minutes are only as limited as your bandwidth. Scaled up to the countless support and sales calls made by businesses, VoIPs can save your business thousands of pounds.

Because VoIP clients work through the Internet, IP phones offer computing functionalities far beyond the capabilities of their landline counterparts. These devices come with a myriad of powerful features, from AI-enabled customer service attendants to automated speech-to-text transcription.

How Can EvolvIT Help?

EvolvIT’s experienced team of engineers can help you figure out what type of VoIP setup is the best fit for your budget and business needs.

Benefit of using Evolvit
Installation and Security

Configuring and maintaining VoIP systems are significantly more complicated than fixing a landline phone or faulty wiring. An improperly installed VoIP can lead to choppy or dropped calls. And because it’s an Internet-enabled technology, it’s also a potential door for hackers and malware to slip through.

EvolvIT is a company that offers end-to-end IT services, from VoIP setup to troubleshooting VoIP issues. We can help properly configure your cloud telephony systems to ensure reliable and secure communications.

Benefit of using Evolvit
Hardware and Software Setup

There are multiple types of VoIP technology available for your business: Softphones, ATA Adaptors, and VoIP desk phones.

Softphones are devices like laptops and mobile phones that can run cloud-based VoIP applications. ATA adaptors are hardware that can allow landline handsets to make VoIP calls. VoIP desk phones are feature-rich handsets built around IP telephony. These phones can have built-in touchscreens, USB ports, and multiple line capacity that allows you to route several calls through one device.

Cloud-based telephony allows your business to create a streamlined web of communications, whether from phone-to-phone, computer-to-phone, or computer-to-computer. Properly configured, even older devices like fax machines can be hooked up to your VoIP network.

Case Studies

bibic

Migrate from in House IT to EvolvIT

Moving away from an in house IT solution to an outsourced one

Read More

bibic

Migration to 365

Migration to Cloud based solutions such as 365 and away from SBS.

Read More

bibic

Plant-ex Ingredients Ltd

Migrating on premises servers to our Hosted solution.

Read More

Project Maintenance

Project Maintenance

Small office network setup, computer support and broadband installation.

Read More

Evolvit Blog

How-Remote-Hosted-Desktops-Enable-SMB-Growth
How Remote Hosted Desktops Enable SMB Growth

26th June 2020

An office-approved desktop that’s accessible to your entire workforce, no matter where they are or what device they’re using. This sounds like the productivity dream, especially in the wake of a pandemic that has forced many of us away from our offices and into remote working.

But it also sounds like a pricey dream; a boon that’s exclusive to enterprises and large companies with the budget to sink into IT projects. Some SMBs may also struggle to justify the expense. Do you really need your team to access work based computers when your team of ten can simply download the software or log into apps from their computers at home? Read more

How to Build a Time and Cost Efficient Backup Strategy
How to Build a Time and Cost Efficient Backup Strategy

26th May 2020

A backup strategy is the only foolproof way to fight data loss. With even the smallest businesses generating terabytes of data, a sound backup strategy is crucial for business continuity. Infrequent batch backups are no longer sufficient.

However, many backup guides require business to make large capital investments upfront on hardware–that’s money that many businesses may not have. The myriad of options can also have owners lost in the technicalities.

Here’s a guide to help you determine and build a backup strategy that works for your needs and budget.

Read more

Supporting-Remote-Workforce-Amidst-Pandemic
Supporting a Remote Workforce Amidst a Pandemic

23rd April 2020

Work has changed. The pandemic has plunged nearly everyone into a worldwide experiment on remote working. Thousands of organisations suddenly have a home-based workforce to manage and are scrambling to get the infrastructure up, to sometimes deleterious effects. Zoom, a video conferencing app, shot up in popularity seemingly overnight. But experts uncovered worrying security issues, prompting several companies–including Google–to ban it. Read more