10th January 2025
Whether you’re online shopping, dealing with your bank or utilising IT consultancy services, the chances are you’ll have found yourself conversing with a customer service assistant at one point or another. That said, customer service is no longer just about resolving issues; it’s about creating meaningful connections and delivering exceptional experiences. As technology advances, artificial intelligence (AI) is becoming a game-changer in how businesses interact with their customers. From chatbots to predictive analytics, AI is helping companies provide faster, smarter and more personalised support.
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18th November 2024
The conversation around AI often highlights its potential to drive efficiency and deliver high-quality products. However, even the largest companies are fumbling with implementation and presentation. One notable example is Google, whose AI chatbot was found to spout lies and misinformation.
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18th November 2024
With 29% of business conducted online, small and medium-sized businesses (SMEs) face a growing challenge: cyber threats are becoming smarter and more dangerous. The days when a simple antivirus program could keep your systems safe are long gone. Now, attackers use sophisticated techniques to target business endpoints, such as computers, tablets and mobile phones.
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15th October 2024
When it comes to adapting new technology and tools, small to medium businesses have the advantage. Fewer departments and decision-makers allow SMBs to be agile and at the cutting edge. But being at the forefront does not come without risk.
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2nd July 2024
Employee training is directly linked with business success. However, employees are still more likely to receive it at larger organisations, despite 91% of small to medium enterprises (SMEs) in the UK acknowledging its importance.
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3rd June 2024
Effective IT budgeting is essential for small businesses aiming to stay competitive and maximise their return on investment (ROI). Yet faced with wave after wave of new tools, platforms, and devices, staying on top of your IT budget can be tricky.
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22nd May 2024
No space to rent, no facilities to manage, and the world as your talent pool–remote work offers incredible benefits for businesses. Small to medium enterprises (SMEs) are quick to take advantage, with 53% of SMEs operating remotely in some capacity.
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10th May 2024
Data privacy continues to be a hot topic of conversation in the ecommerce sector and beyond. We examine the current state of the regulations in the UK and provide some practical advice for industry professionals.
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1st March 2024
Technology has become indispensable for small to medium businesses (SMEs). Last year, the rapid advancements of technologies such as cloud computing have given SMEs capabilities once limited to large corporations.
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