19th April 2022
Your average employee sends and receives around 121 emails per day. That means even a small team of ten is generating thousands of emails per day. Zoom out even further and you have billions of data packets zipping and zooming around cyberspace, creating communication streams that connect businesses across the globe.
And that’s the thing about email. Like WiFi, mailboxes are largely an invisible force, their inner workings complex and confusing to everyone except IT experts. No one notices when it works perfectly but once something goes wrong, it can quickly grind work to a standstill.
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4th March 2022
Businesses invest heavily in software that improves processes and boosts productivity. The global expenditure of IT budgets on enterprise software is projected to reach $672 billion in 2022. It’s for good reason, as 64% of organisational leaders say technology investments “have already led to gains in productivity.”
However, not all businesses have the resources to develop and manage enterprise software. SMBs, in particular, would have to rely on more customised solutions to quickly and more accurately tackle challenges unique to their circumstances. This is where FileMaker can be a valuable tool.
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7th February 2022
Business telephony is on track to fundamentally change with the growth of Voice over Internet Protocol (VoIP) usage.
The global VoIP software market is expected to surpass $30 billion by 2025, with high adoption rates across the world. It has only accelerated due to the pandemic forcing industries to shift to remote work, leading to the global mobile VoIP market having a projected value of $183.7 billion by 2027.
In the UK, we are already set to switch off the country’s traditional phone network in 2025, transitioning every phone line to be digital and route calls via VoIP.
The ongoing evolution of phone technology toward VoIP comes with the integration of smart technologies — artificial intelligence (AI) and machine learning. In this article, we’ll go over the ways AI and machine learning will revolutionise phone communications.
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27th January 2022
In 2021, the UK lost £2.6 billion to cybercrime and fraud. Such losses have been felt since the start of the COVID-19 pandemic, wherein from May 2020 to May 2021, just under half of UK manufacturers reported being victims of cybercrime. A third of UK businesses have also expressed concern about being more vulnerable to cybercrime now than before the pandemic began.
There is no denying that the unexpected paradigm shift that the novel coronavirus thrust upon the way we do work has contributed greatly to the massive spike in cybersecurity issues. Remote work and cloud computing have suddenly become the norm, exposing vulnerabilities that cybercriminals are rampantly exploiting, especially within the countless organisations unprepared for digital transitions.
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9th November 2021
IT support’s crucial yet highly technical nature make in-house hiring too expensive for many small businesses. An IT support professional earns an average of £32,000 per year. For more experienced individuals, that number can exceed £50,000.
The steep cost of dedicated IT staff is driving a very healthy outsourcing industry. Forecasts put the market at USD 397.6 billion by 2025. Even the pandemic hasn’t stymied its growth. If anything, mass work-from-home arrangements are forcing more and more businesses to seek outside help.
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27th September 2021
The landline telephone has been symbolic of communication for decades. Even the “Call” buttons on smartphones look like receivers, although mobile phones look nothing like traditional handsets anymore. But the old telephone network may be in its twilight years. Service providers are moving away from analogue altogether.
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15th September 2021
Cloud computing has become the lynchpin that has democratised scale and agility in today’s digital driven world. Even your small mom and pop shops can engage thousands of consumers through powerful tools that were once only available to enterprises with in-house developers.
But with that capability comes a major drawback. When a single outage can wipe out data that’s critical to operations, staying on top of your cloud systems is imperative. The importance and technical complexity of such a task is perhaps why many decide to outsource cloud management to expert IT teams. Spending on such services have climbed even amidst the pandemic, up by 41 percent from last year.
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26th July 2021
When outages and systems go down in the office, the effect is immediate. A sudden buzz of activity, your team leader or supervisor cascading directions–you see the organisation bristling to life to defend itself in the event of a natural disaster or cyberattack.
Over the past year, the pandemic has thrown a wrench into the disaster recovery plans of most companies. Most, if not all businesses, have found a large portion of their workforce suddenly working from home. Many have had to use devices outside of the company network, sacrificing security for function. “The challenge COVID presented was the speed at which companies had to enable their employees to work remotely. It is possible that some security controls were bypassed, shortchanged, or not anticipated as a result,” says Nasrin Rezai, CIO at Verizon.
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30th June 2021
Ease of use, accessibility, and scalability has made cloud computing services very appealing for companies in all sectors and of all sizes, driving growth by over 380 percent in just the past decade.
The cloud market is a vast landscape that has grown to encompass every business function, from hosting storage to managing leads. This means businesses have their pick of providers, and most have been quick to migrate workloads and functions. Nearly all enterprises use some sort of cloud service, and around 80 percent of workloads are hosted on the cloud.
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