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24/7 Out of Hours Managed IT Support

Your IT In Safe Hands

We support some of the city’s largest law firms, schools, charities, small and medium-sized businesses. We only offer fixed IT support contracts to give you peace of mind there will be no unexpected bills – you can budget for your IT services for the entire year to come. We are confident of keeping your systems running smoothly and have the history of success to back that confidence up.

If you’re new to IT outsourcing and are perhaps unsure of the benefits, read through our Guide To Outsourcing Your IT Department.

We have created an extensive FAQ section of some of the most common IT support queries we receive from our clients. Have a read through and you may be able to solve an issue without contacting us.

Why Choose EvolvIT

Top-notch customer service

We pride ourselves on delivering responsive, personal support. No call centres – just real people who understand your business and resolve issues quickly, keeping downtime to a minimum.

Bespoke IT strategy & consultancy

We don’t offer one-size-fits-all solutions. Evolvit works with you to create a tailored IT strategy that supports your goals, streamlines your operations and grows with your business.

Advanced technical expertise

Our team brings decades of hands-on experience across various industries. From cloud migration to complex infrastructure, we handle it all with cutting-edge tools and technical know-how.

Cyber security expertise

We build multi-layered cyber defences to keep your data safe and your operations compliant. From threat monitoring to employee training, Evolvit covers all bases of cybersecurity.

24/7 IT engineer support

When IT problems strike, we’re available day or night. Our Bristol-based engineers offer round-the-clock support, ensuring you’re never left stranded by tech issues.

We’re Bristol locals

Based in the heart of Bristol, we know our city inside out. Our team is just around the corner and ready to support your operations face-to-face.

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What IT Services Do We Offer

Up-to-Date 24/7 Assistance

Our support never sleeps – and neither does our tech. EvolvIT delivers 24/7 assistance powered by the latest monitoring tools and management platforms, ensuring faster resolutions and seamless system performance.

Cutting-Edge Onsite IT Support

We combine traditional onsite support with the latest and greatest diagnostics and tools. Whether it’s hardware installation or network troubleshooting, our engineers bring the latest solutions directly to your door.

Real-Time Remote Monitoring

Using up-to-the-minute monitoring platforms, we keep constant watch over your systems. Issues are detected and resolved before they escalate, helping your business avoid downtime and stay productive.

Bespoke backup & disaster recovery

Our backup and disaster recovery services use the latest cloud and hybrid technologies to safeguard your data. Restore critical systems quickly with minimal disruption, no matter the emergency.

Smart Device Support & New Equipment 

Stay ahead with modern devices that are configured, supported and maintained by EvolvIT. From PCs to mobile tech, we help you choose and manage the right tools for the job

Secure, Modern Domain & Web Hosting

Our hosting services are built on robust, modern infrastructure. From domain management to web hosting, you get secure, scalable solutions that grow with your business.

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How it works

Switching to EvolvIT is straightforward — and we’re here to make the transition as smooth as possible. From the moment you come on board, you’ll benefit from a fully managed IT service that’s tailored to your business needs.

We’ll begin by auditing your existing IT setup, identifying any areas of risk, inefficiency or opportunity. Whether you’re switching from an internal IT team or another provider, we’ll handle the technical transition behind the scenes to keep disruption to an absolute minimum.

Every EvolvIT client is assigned a dedicated account manager. They’re your direct point of contact – on hand to answer questions, resolve issues and make strategic IT recommendations to keep your systems efficient and future-proof.

We believe in clear, honest pricing. You’ll never be charged for anything without prior approval. Our contracts are simple, billed per device managed, with no hidden extras.

Our service isn’t just reactive. We include on-site repairs, fittings and maintenance as standard, alongside 24/7 remote support. You won’t pay extra for every visit – just one reliable, comprehensive package.

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What Our Clients Say

Case Study: Migration to Azure based AD

In 2025 it is rare to have a small to medium sized business with an on-premise server. Cloud-based systems have taken over — but this shift brings a common challenge: user authentication.

Traditionally, with a local Active Directory (AD) server, users could log in securely, access resources based on their permissions and work within a tightly managed, admin-free environment. Without an onsite server, businesses often lose that central control over passwords, permissions, and security policies.

At EvolvIT, we offer two reliable solutions:

  • Azure AD via Microsoft 365
    We configure Azure Active Directory using your existing Microsoft 365 licences. Devices connect to this cloud-based ‘domain’ just like a traditional one, allowing for centralised logins, seamless access to emails, data, and shared security policies—all managed through one account.
  • Hosted Server in Our UK Datacentre
    For clients needing more control or support for systems like SQL databases, we offer a hosted server setup in our South West datacentre. Linked via a secure site-to-site VPN, it functions just like a local server—only with added cloud benefits like redundancy and failover.

Every business has different needs. Get in touch and we’ll help design the right setup for your IT systems—balancing flexibility, control, and security.

Read the full study here   View all case studies  

Fully managed IT security for your business

Keeping your business safe online is more important than ever. At EvolvIT, we include robust cybersecurity measures as part of every support package — so you don’t need to worry about hidden costs or complicated add-ons.

Security Built In from the Start

From day one, your systems are protected with industry-grade antivirus, antispam and firewall solutions. Whether your team is working locally or using cloud platforms like Microsoft 365, we make sure everything is secure and up to date.

Stay Compliant, Stay Protected

We help you meet key cybersecurity and data protection standards such as the UK GDPR and Cyber Essentials. That means safer data, fewer risks and a stronger reputation with your clients.

Trusted by Regulated Industries

With years of experience supporting legal firms, healthcare providers and financial businesses, we understand what it takes to meet strict security requirements. Our team uses proven tools and best practices to keep your business compliant and protected.

IT Support To Keep Your Business Running

In an always-on world, your IT systems need to work around the clock — especially with more staff working remotely and flexible hours becoming the norm. But what happens when your IT support finishes at 5pm and a problem hits overnight?

At EvolvIT, we offer three levels of 24/7 support to make sure you’re never left stranded. All clients get access to emergency contact numbers for critical issues. Our in-house monitoring systems also run 24/7, so we often spot and fix problems before you even notice. And for clients needing direct, round-the-clock access, we offer a dedicated out-of-hours support line.*

We’re here to keep your systems running smoothly day or night, so you can focus on your business, not your IT.

*Dedicated out-of-hours number available on request and not included in the standard VirtualIT contract.

FAQs

Why should I choose a local IT support provider?

A local provider like us understands the regional business landscape and can offer faster, on-site support when needed. You benefit from personal service, quicker response times and a team that’s just around the corner.

How can EvolvIT help migrate to cloud platforms like Microsoft 365 or Google Workspace?

We’ll handle the full migration for you, from setup and user accounts to data transfer and security. Our team ensures minimal disruption while helping your business get the most from cloud tools like Microsoft 365 or Google Workspace.

How much does IT support typically cost?

Costs vary depending on your business size and service needs. We offer transparent, per-device pricing with no hidden fees. For a tailored quote, use our quick online quote calculator.

What makes your IT services different from others in Bristol?

We combine top-tier technical expertise with a personal, down-to-earth approach. Our clients have access to 24/7 support, tailored solutions and local knowledge, all backed by a team that truly gets to know your business.

What are the key differences between managed IT support and ad-hoc IT support services?

Managed support is proactive and ongoing, covering everything from monitoring to maintenance. Ad-hoc support is reactive and only used when problems occur. Evolvit’s managed services help prevent issues before they impact your business.

How does IT support improve data security for my business?

We put layers of protection in place – firewalls, antivirus, antispam and backups – to keep your data safe. Our team also monitors threats in real time and ensures you stay compliant with data protection regulations.

How do you manage disaster recovery and business continuity planning?

EvolvIT designs tailored recovery plans that include secure backups, remote access solutions and rapid failover systems. Being local means we can provide hands-on help quickly during emergencies, keeping your business running.

Evolvit Blog

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Our services

Outsourced IT Support

Here at Evolvit, we provide three levels of out of hours 24/7 support for our clients in Bristol and the South West.

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Database Development

Tailormade business applications and websites using Filemaker, Drupal, PHP, MySQL, Javascript.

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Business Connectivity

Quick and efficient internet connectivity for communication, transfer of large files, daily processes and operations.

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Server Support

Installation, administration and optimisation of your company servers to accommodate all your business needs.

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Network Support

Wired, wireless and VPN network design, installation and on-going support packages.

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Computer Support

Computer setup and software installation to maintenance and troubleshooting. A bespoke support service that is with you every step of the way.

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Office 365

Keep all your information centralised whilst maintaining ease of accessibility for your employees, across offices or even countries.

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Data Backup

Ensure you can recover your data in the event of loss or deletion with our tailored data backup solution.

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Disaster Recovery

Minimise disruption to your business operations in the event of unforeseen circumstances such as fires & floods.

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