11th June 2025
When it comes to growing a business, there’s no substitute for strong customer relationships. Whether you’re managing enquiries, nurturing leads or keeping in touch with long-term clients, staying organised is key. But it’s not always easy. As your customer base grows, the old ways of working – endless spreadsheets, disjointed emails and scribbled notes – quickly become unsustainable.
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4th June 2025
Running a small or medium-sized business comes with enough challenges – juggling deadlines, managing teams and keeping projects on track shouldn’t add to the pressure. That’s where the right project management software can make a world of difference.
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13th May 2025
Gone are the days when artificial intelligence (AI) was reserved for large tech firms with deep pockets. Today, small and medium-sized enterprises across the UK are embracing AI in all sorts of practical ways — from improving customer service to making better business decisions. And it’s making a real difference to growth, efficiency and competitiveness.
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22nd January 2025
Artificial intelligence (AI) is everywhere, influencing everything from healthcare to education and finance. It’s no longer just a concept for tech enthusiasts; it’s a technology with real applications across industries.
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10th January 2025
Whether you’re online shopping, dealing with your bank or utilising IT consultancy services, the chances are you’ll have found yourself conversing with a customer service assistant at one point or another. That said, customer service is no longer just about resolving issues; it’s about creating meaningful connections and delivering exceptional experiences. As technology advances, artificial intelligence (AI) is becoming a game-changer in how businesses interact with their customers. From chatbots to predictive analytics, AI is helping companies provide faster, smarter and more personalised support.
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18th November 2024
The conversation around AI often highlights its potential to drive efficiency and deliver high-quality products. However, even the largest companies are fumbling with implementation and presentation. One notable example is Google, whose AI chatbot was found to spout lies and misinformation.
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21st December 2023
When Tim-Berners Lee modelled the structure of the World Wide Web, he visualised it as a series of connections through which data is freely shared and safely consumed. However, connecting the world has created dangers Lee failed to foresee. “If you’d asked me 10 years ago, I would have said humanity is going to do a good job with this. I was wrong,” says Lee.
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11th December 2023
Collaboration tools are deeply intertwined with the way we work. There’s an application for every function imaginable. Hop on Zoom for a conference call. Jump over to Slack, and there’s a channel for everything, from projects to casual chats. Pull up Microsoft Teams or Google Docs to work together on files in real time.
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2nd November 2023
Although nearly phased out at home, traditional phone systems still run communications at many an office. Around 70 percent still use landlines.
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